RBG Services
Design & Construct Fit-Outs. Brand-Conscious Clients. Not One Skipped Beat.
RBG Services is an established, multi-skilled design-and-construct fit-out company based in Sydney, with offices in NSW and Queensland.
Its clients include large, brand-conscious multinationals – and its work includes prestige car showrooms.
Over four years to 2018, RBG rolled out Venom BlackBooks to staff at every level.
This case study records RBG Services’ experience in 2018, after around four years with Venom BlackBooks. Quotes are Thomas Joseph’s own words, lightly edited for readability.
The Company
RBG designs and builds commercial and retail fit-outs, spatial plans, refurbishments, relocations and building upgrades, and provides construction management.
Its senior executives bring more than 100 years of combined industry experience, and the company holds externally certified standards in quality, environment and WHS.
The Challenge
RBG works within an Integrated Management System and is obliged to finish projects on time. There is no appetite for risk: any solution has to be highly reliable and dependable.
Some of its clients are very large, brand-conscious multinationals, and their opinion of the tools RBG uses matters when winning more business.
• Would Venom be reliable?
• The Venom logo was unrecognised – perhaps too confronting
• Was Venom corporate enough?
• Was Venom a gaming brand?
Thomas Joseph, a site manager at RBG, had his own doubts about trusting the brand and the product.
The Solution
Several Venom BlackBooks rolled out over four years to staff at every level – primarily the business Ultrabook series, the BlackBook Zero.
The BlackBook Zero – Venom’s business Ultrabook.
Why Venom
“It was highly recommended to us by an experienced colleague of mine. They had had an excellent experience with their purchase, and the BlackBooks were recommended as being very reliable.”
— Thomas Joseph, Site Manager, RBG Services
“The reseller also confirmed that Venom BlackBooks were very reliable, and that put to rest any concern I may have had.”
— Thomas Joseph
• Highly recommended by a colleague
• Very reliable
• High performance and speed
• A unique look and feel
• Different enough from other offerings, without being too different
The Results
• Positive comments from brand-conscious clients about the Venom logo and the look and feel of the BlackBooks
• No downtime – the BlackBooks were, and continue to be, very reliable
• Easy to carry, so people can work from anywhere
• RBG will continue to consider Venom BlackBooks
“The BlackBooks are great. They are very powerful and easy to carry. They are extremely reliable – they have not skipped a beat once and have never failed us. We have even had clients ask us about the product, and the logo has in fact been a positive talking point. We will continue to consider buying Venom BlackBooks for the foreseeable future: they are a very reliable product, and the company continues to make seriously impressive products.”
— Thomas Joseph
Case Study Snapshot
Organisation: RBG Services
Industry: Design, Project Management & Construction
Offices: Sydney; NSW and Queensland
BlackBooks: Primarily the BlackBook Zero business Ultrabook
Deployment: Over four years, as at 2018
Reported result: No downtime; the logo became a positive talking point with clients
Case study: 2018
